Live Chat Support

A live chat is among the many channels of communication provided by some web hosting providers as part of their support services. Determined by the service provider, the chat is used for billing, pre-sales and/or tech support. This method of communication is quicker compared to a support ticket and it makes it much more unlikely to misspell or misunderstand something compared to a phone call with a representative. What's more, when the problem that you have requires some time to be examined and resolved, you're able to do something else at the same time instead of just waiting, as you would have to do when you call. You can also use a live chat assistance service free of charge as long as you have web accessibility even if your web hosting supplier is located in another country and they don't have a local telephone number that you can call.